Effective date: June 29, 2026
SamsSon Repair (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you contact us or schedule appliance repair service, how we use it, and the choices you have.
Information we collect
We collect information you give us directly when you request or receive service, including your name, phone number, email address, service address, and details about the appliance and the work requested. When you call or message us we may keep a record of that communication.
How we use your information
We use your information only to provide and support our appliance repair services — scheduling and confirming appointments, dispatching a technician, sending service updates, following up on completed work, processing payment, and responding to your questions.
Text messaging (SMS)
If you provide your mobile number, we may send you text messages related to your service — for example appointment confirmations, technician-on-the-way notices, and follow-ups. Message frequency varies based on your service activity. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. Consent to receive text messages is not a condition of any purchase or service.
We do not share your information for others’ marketing
We do not sell or rent your personal information. We do not share your mobile phone number, SMS opt-in, or text-messaging consent with any third party or affiliate for their own marketing or promotional purposes. We share information only with service providers who help us operate our business (such as our scheduling and messaging platform) and only as needed to deliver the service you requested, or when required by law.
Data retention and security
We keep your information only as long as needed to provide service and meet our legal and business obligations, and we take reasonable measures to protect it.
Your choices
You may ask us to update or delete your information, or stop contacting you, at any time using the contact details below. To stop text messages, reply STOP to any message.
Contact us
SamsSon Repair
Phone: 806-665-0100
Email: [email protected]
Web: ssrepair.net